Sam’s Southern Eatery Now Open At 240 HWY 65 S In Dumas Ark

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  JD , October 21, 2018 @ 8:20 am

  Wow! This place has great food, but the customer service is the worst ever. I was in the area for funeral and was informed of how good the food was. So, I decided to try a fish dinner on Friday night. Never knew a business used their personal mobile phone to take orders. When I called, no one answered and a few minutes later I received a call, from the business, and the lady said , “I am sorry I missed your call.” Rather odd, but ok so I placed my order. The next day, I wanted to try the grilled catfish. As I began placing my order, the gentleman stated, “It will be twenty minutes.” Which was not a statement that should be stated before someone gives their order, but oh well maybe that how it is done there. He rushed through my order so fast, I knew he was not going to have it correct so I decided to go there to make sure. Long story short, he did not have the order correct after I told him three times, he charged me $51.00 for one 4 piece grilled fish and shrimp dinner, an 8 piece shrimp dinner, and two pieces of grilled fish. Which the order was initially 3- 4 piece grilled fish dinners only one with grilled shrimp, and the 8 piece shrimp dinner. After explaining the orders once again, he still act as if he didn’t understand. So after finally completing the order, and I had already paid him $51, he wanted to charge me another $10 for the order. Negative! So he asked for the food back and he would refund the money. Then he tried to give me $31 back stating this is what I gave him. Lies!! I did get all of my money after arguing with him for 15 minutes but I will NEVER go there again. Words of advice- Hire staff to help. You can’t take orders, prepare the food, and be the cashier at the same time!